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Frequently Asked Questions and Customer Service

Questions about Fitness 19 memberships, services and personal training? You’ve come to the right place

Fitness 19 Customer Service

Below you will find our most frequently asked questions about Fitness 19 memberships, cancellations, group fitness classes, amenities and personal training. 

If you need to speak with someone at Fitness 19, please contact us by phone or in person. To find your Fitness 19's phone number and address please click below to see your Fitness 19 location's dedicated webpage.

Find Your Fitness 19's Phone Number

Frequently Asked Questions

Fitness 19 Memberships And General Questions

Please contact us by phone or in person. To find your Fitness 19's phone number and address please see your Fitness 19 location's dedicated webpage. 

Fitness 19 is a franchise organization run by independent groups of owners and operators.

Please see the full list below or CLICK HERE to see all participating Fitness 19 locations.

If you do not see your Fitness 19 location on this website please reach out to your Fitness 19 location as it operates on a different website. 

Participating locations:

All Fitness 19 locations are open for indoor workouts. Click here for a list of Fitness 19 locations in California, Nevada and New Jersey. 

You can make updates to your to your personal information such as address, email, and phone number by clicking the "Login" button at the top of the screen, or asking a Fitness 19 team member to help you in one of our clubs. 

You can make updates to your payment information for membership dues and personal training services by clicking the "Login" button at the top of the screen, or asking a Fitness 19 team member to help you in one of our clubs. 

Fitness 19 membership prices vary by location and membership type: Basic, Premium and Premium Plus memberships. Click here to find the Fitness 19 location nearest you! 

When you sign up for a Premium Plus gym membership at Fitness 19, you receive access to:

*Not all amenities and classes available at all locations. Not all membership types available at all locations. Please see your location's page for a complete amenity list and membership options.

When you sign up for a Premium gym membership at Fitness 19, you receive access to:

*Not all amenities and classes available at all locations. Not all membership types available at all locations. Please see your location's page for a complete amenity list and membership options.

When you sign up for a Basic gym membership plan at Fitness 19, you receive access to:

  • All gym equipment (cardio machines, weight machines and free weights, functional fitness equipment, open turf workout areas, etc)
  • Free wifi
  • Locker rooms
  • Showers
*Not all amenities available at all locations. Not all membership types available at all locations. Please see your location's page for a complete amenity list and membership options.

 

Yes, almost all our machines are handicap accessible. Please feel free to ask a Fitness 19 team member if you have any questions or need assistance!

Members must be at least 11 years of age to join. Minors must have a parent or guardian sign the minor up at one of our club locations and sign a liability waiver.

 

 

For Covid related information please click here. 

Please CLICK HERE for all membership cancellation and membership freeze information. You can also call or visit your local Fitness 19 location during regular operating hours for assistance. A Fitness 19 team member will be happy to help!

If you have a Premium or Premium Plus membership, you can bring your workout partner with you as often as you would like at no additional charge Friday-Sunday. Monday- Friday will require a daily fee or if it is your guests first visit, sign up for the free 7-day guest pass

Premium and Premium Plus memberships have multi-location access to all participating Fitness 19s. For a complete list of participating Fitness 19s please click here. 

Interested in signing up your family? Please reach out to the Fitness 19 location you're interested in a team member will help you out! 

Fitness 19 Amenities

Premium and Premium Plus memberships have access to hydromassage. Click here for more information on hydromassage at Fitness 19. 

To find your Fitness 19's list of available amenities please check your location's dedicated page by clicking here.

Hydromassage loungers use water power to massage the body. They also provide heat to help sooth sore, tired muscles and rejuvenate the body. We offer HydroMassage as a recovery tool for our Fitness 19 members. Whether you just worked out or have been sitting all day for your job or just need a little “me time” the HydroMassage Lounger is perfect for you. Click here for more information on Hydromassage at Fitness 19. 

Red Light Therapy is a treatment that takes place in a standing booth similar to a tanning booth. Red light therapy is a treatment that can potentially help muscle tissue, skin and other parts of the body recover. 

Yes, the combination of soothing light and Vibra Shape training enables a variety of effects. Our Red Light Therapy by Beauty Angel offers you joint-gentle fitness training. You train all muscles from the legs up to the abdomen and back.

Red Light Therapy does a lot more than just help your skin! Our Red Light Therapy by Beauty Angel stimulates skin cells to produce collagen and shrink pores so your skin is left feeling smooth and silky. It helps reduce fine lines and wrinkles too!

Treatment with Red Light Therapy has been shown to reduce the inflammatory response from trauma to muscles, which helps reduce recovery time for injury and muscle soreness. Red light stimulates cellular repair and regeneration which leads to a more relaxed inflammatory response.

We only offer top quality tanning booths by Ergoline. This is the same brand and model that tanning salons sell for $60+ per month! We offer tanning free with a Premium Plus membership. Ergoline represent the latest UV technology combined with innovative comfort features. They have set new standards in radiant tanning technology with its improved Hybrid Performance and Radiance LEDs. 

Members must be at least 18 years old to use the tanning booth.

Though it depends on the Fitness 19 location, many Fitness 19s have showers and lockers available to members. Click here to find the location nearest you and see what amenities are available at that location. 

Fitness 19 Classes

Please click here to view our classes page for all information on classes! There you'll find information on all class types, schedules and an FAQ. 

Fitness 19 Personal Training

Please click here to view our personal training page.! There you'll find information on personal training at Fitness 19, benefits, how to get a free introductory session and an FAQ. 

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